The best appreciation of the Company’s activities is the customer satisfied with our services, therefore the Company seeks continuously for direct contacts with the services consumers. For efficient solution of the problems, for fast damages and break-downs repair, dispatch and emergency services of the company operate twentyfour hours. In 2005, the dispatcher service of the Company has registered 8368 phone calls, the emergency water supply system repair team has been called 3000 times, i.e. 8.2 times per day, and the emergency service for sewage system – 4143 times, or the average – 11.4 times per day. The damages were removed efficiently and water supply, thanks to a cross-feeding system was not stopped.
In 2005, 18.5 mill. m³ of cold water was sold to residents, i.e. by 2.7 % more than in 2004. The increase in revenue for cold water sales was caused by connection of new residential houses to water supply and sewage systems, overtake of Grigiškës water supply and sewage systems and direct agreements for cold water purchase and sewage management with the owners of apartament houses, etc. The amount of water supplied to apartaments, according to inlet cold water meters, amounted to 21.8 mill.m³. Howaver, the readings of cold water supply measured by inlet water meters differ from these in the meters in the flats. Though the losses in apartament houses, if compared to the year 2004 decreased by 3.5%, these still make 4.5 mill.m³, or 14.4% of the total drinking water sales. The losses appear as a result of old interior water mains and improper operation, old counters in the flats, different preciseness classes of the meters in the flats and the inlet water meters, mechanical impact on the water meters, and not all the inhabitants declare water consumption honestly and in due time. One of the essential measures for reduction of losses is consumers’ control and improvement of water meters in flats.
About 15% of flats were checked in 2005 in Vilnius. The checks revealed that 539 owners of the flats did not declare 40.1 thous. m³ of cold water. In 2005, the Company introduced a new program for accounting of cold water consumption in apartament houses and for calculation of bills for cold water consumed. The target of the program is the establishment of the control of payments for the services rendered in apartament houses. In 2004 – 2005, the Company took over the accounting of payments for the water supplied and sewage collection and treatment from 21 teritorial administrating units of apartament houses and other enterprises. In the future, the payments for a cold water supply and sewage management will be overtaken from the communities with which the direct accounting for the services rendered are not yet concluded.
In 2005 there have been concluded 67 thous. contracts for direct cold water purchase-sales and sewage collection and treatment with the owners of flats in apartament houses.
In 2005 consumers‘ debt to the Company decreased by 0.6 mill. LTL, or by 4.4%.