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Social responsibility

Žalias miesto parkas prie vandens telkinio

Employees

People are our greatest strength.

Reliable water supply and wastewater management start with people. That is why we strive to create a working environment where employees feel safe, valued and able to grow together with the organisation.

We value not only professional expertise, but also collaboration, trust and responsibility for shared results.

We listen to our employees

We regularly conduct employee engagement surveys to better understand the employee experience, identify the organisation’s strengths and determine areas where we can improve.

Employee feedback serves as a basis for decisions related to the working environment, leadership and organisational culture.

We care about employee well-being

We aim to create a safe and respectful working environment, which is why we regularly assess psychosocial risk factors and take measures to strengthen employee well-being.

It is important to us that every employee feels heard, understands their responsibilities and has the opportunity to work in an environment that encourages trust and collaboration.

We encourage growth

We invest in our employees’ professional development by organising internal and external training, providing opportunities to improve qualifications, obtain certificates required for their work and strengthen both professional and general skills.

We believe that continuous learning helps employees grow and enables the organisation to adapt to an ever-changing environment.

We help employees get off to a successful start

For every new colleague, it is important not only to become familiar with their tasks, but also to understand the organisation’s activities and culture.

That is why new employees take part in an onboarding programme, during which they are introduced to the company’s activities, values, strategic goals and team. This helps them integrate into the organisation more quickly and feel part of it.

Customers

Reliable services start with trust.

Every day, we supply drinking water and manage wastewater for more than 600,000 residents. That is why it is important to us not only to ensure high-quality and reliable services, but also to provide a simple, clear and convenient customer experience.

We aim to make it as easy as possible for every customer to access the services they need — from connecting to the network to resolving everyday enquiries.

Services that are easy to access

Customers can choose the most convenient way to contact us — through self-service, by phone, by visiting a customer service centre, or via digital channels.

We continuously improve digital solutions and service delivery processes so that important issues can be resolved quickly, clearly and conveniently.

Customer feedback helps us improve

We regularly measure customer experience and satisfaction, analyse feedback and look for solutions that help us respond even better to customer needs.

One of the key indicators is the international Global Customer Satisfaction Index (GCSI). In recent years, it has consistently shown high customer satisfaction with our services — in the latest survey, the company scored 86 out of 100.

Communities

We create value beyond supplying water.

As one of the key infrastructure companies in Vilnius and the surrounding region, our responsibility goes beyond reliable water supply and wastewater management. We aim to play an active role in the life of the city and its communities, contribute to public well-being and help create a more comfortable living environment.

We help create a city where people enjoy living

Every day, we work to ensure that residents can choose high-quality drinking water straight from the tap. We expand the network of public drinking water fountains, carry out public education initiatives and encourage sustainable everyday choices that help reduce the use of single-use plastics.

On hot summer days, water misting systems installed across the city help residents cope with the heat and create a more comfortable and healthier environment in public spaces.

We work together with communities

Water infrastructure projects directly affect city residents, so it is important to us not only to deliver them, but also to maintain an open dialogue.

When planning and implementing projects, we work with communities, municipalities, partners and other stakeholders, provide timely information about changes, answer questions and seek solutions that balance urban development with residents’ needs.

We make water management easier to understand

We want residents to better understand how the city’s water management system works and why it matters to everyone. That is why we organise educational initiatives, guided tours and open days, inviting people to discover the journey of water — from the water source to the tap, and from wastewater to treatment.

A reliable partner for the city

We believe that long-term value is created through cooperation. That is why we aim to be a reliable partner for communities, municipalities, businesses and everyone who cares about sustainable urban infrastructure, responsible use of natural resources and a high quality of life.

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